The Engineering ERPem e-Classroom - Contacts for Problems

Technical Problems (picture, sound etc.)

  • JVCS operations staff (email: vidconf@jvcs.ja.net or telephone: 0131 650 4933) can help with booking complex conferences and provide technical support if there is a problem with the conference connection
  • The JVCS Management Centre is open Mon-Fri 08:00-21:00 & Sat 08:00-17:00

Basics of How to Use the Room

  • In the first instance you should ask someone in your institute who has had training to explain the basics to you.
  • If you can’t do this, contact Laura Darling (email: Laura.Darling@ed.ac.uk or telephone: 0131 650 8558) and she can help put you in touch with other users or show you how to use the room
  • Formal technical support is not provided, but the technicians Susan Kivlin (email: Susan.Kivlin@ed.ac.uk or telephone: 0131 650 5656) and Bill Leslie (email: Bill.Leslie@ed.ac.uk or telephone: 0131 650 5657) have done basic training and can provide some assistance

IP or ISDN numbers

If your videoconference cannot be booked through JANET (see Booking the Videoconference) and you require our IP or E164 number please contact Laura Darling (email: Laura.Darling@ed.ac.uk or telephone: 0131 650 8558).

 

 

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